Blog & videos
Insights from 35 years inside contact centers
Buyer's guides, real cost comparisons and short Mister Call videos on outsourcing customer service.
Regulation
France's cold-calling ban, two months on: why illegal calls haven't gone away
Since 11 August 2026, calling French consumers without prior consent is banned. Yet complaints have doubled. Why the calls persist, and what companies outsourcing outbound calls must check.
Videos
The team leader issue
A short BPO Advisor video on the role of team leaders in contact center performance.
Guides
How to Choose a BPO Partner in 2026: Complete Guide (10 Essential Criteria)
Choosing the right BPO partner can transform your customer service, or become a costly operational nightmare. The 10 criteria we use, with a ready-to-use scorecard.
Videos
How to fail an outsourcing project
The classic mistakes that sink an outsourcing project, explained in a short video.
Guides
Nearshore vs Offshore BPO in 2026: Real Cost Comparison
The posted hourly rate only tells part of the story. Country-by-country rates, hidden costs and a real TCO simulation for 50 agents.
Guides
How to Choose a Multilingual Call Center in Europe (2026 Buyer's Guide)
Language coverage, technology, quality, security and pricing: the criteria, locations and 12 questions to ask when selecting a multilingual call center in Europe.
Guides
Essential Steps to Select a Secure and Effective CX Outsourcing Partner
Data protection, technology and AI, track record, cultural fit, SLAs and continuous improvement: seven steps to a secure CX outsourcing partnership.
Videos
The clients' silent attrition
Detecting the weak signals of customer attrition, using insightful listening and data.
Videos
Outsourcing in Portugal?
Why Lisbon is a relevant location to outsource your multilingual customer service.
CX Tips & Insights
Managing Multilingual Customer Support / Gérer la relation client multilingue
Multilingual hub or local teams? Where to set it up, what to outsource, and key figures. In French and English.
Videos
How to handle volume peaks?
In 2 minutes, tips and solutions to manage the classic call peaks.
Guides
Find Your Ideal BPO Partner for Multilingual Customer Experience
Who we help, what we do, what makes a great match, and where our BPO partners are based.
Guides
FAQ – Everything You Need to Know About BPO & Multilingual CX
What BPO means, onshore vs nearshore vs offshore, quality, control, onboarding time, and a glossary of BPO acronyms.
Videos
Where is the Right Shore?
No location fits every need, but every location can fit some. How to match your needs with the right shore.
CX Tips & Insights
Mister Call short tips #1 – Faut-il externaliser ? Should You Outsource?
Why outsource, when, and within what framework. The tips and the pitfalls, in French and English.